SHIPPING
Shipping is done within 2-3 business days after successfully placing the order. The domestic delivery timeline is between 3-7 days depending upon the delivery address. Customers will get a notification via email regarding the shipment status and tracking details. If the delivery time may be longer than usual due to unforeseen circumstances or any other external factors, the customers shall be informed of the same via email. Shipping is free for domestic orders.
For international orders, shipping is done within 2-3 business days after successfully placing the order. The delivery time shall be between 7 to 15 working days depending upon the delivery address. Customers will get a notification via email regarding the shipment status and tracking details. If the delivery time may be longer than usual due to unforeseen circumstances or any other external factors, the customers shall be informed of the same via email. Shipping for international orders will be calculated as per actual at the time of checkout.
The shipping timeline for made-to-order products and personalized products is mentioned in the product description. The delivery timeline remains the same as above.
RETURNS, REPLACEMENTS, AND REFUNDS
All items, except personalized, made-to-order, and personal hygiene products such as masks, toothbrushes, etc. are eligible for a free replacement, within 07 days of delivery, in an unlikely event of damaged, defective or different items delivered to you. You can also return the product within 07 days of delivery for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement.
CANCELLATION
You may cancel your order before the shipment is initiated for a full refund. Once shipped your order cannot be canceled. However, you may initiate a return within 07 days of delivery to get a full refund.
The shipping fee is non-refundable on international orders.
For any specific query, the customers may call on +91-9560644474 ( 11 am to 6 pm) or drop an email with their order id on hello@silpakarman.com.